1. General Policy
At theParikक्षाGuru “Master Your Exam” we prioritize customer satisfaction and strive to provide high-quality educational services. This Refund Policy outlines the terms under which refunds may be granted for our courses, test series, and other digital services.
2. Eligibility for Refund
A refund request may be considered under the following conditions:
- Technical Issues: If you experience technical difficulties that prevent you from accessing the purchased service and our support team is unable to resolve them.
- Duplicate Payment: If you have been charged twice for the same service.
- Service Non-Delivery: If you do not receive access to the purchased service due to an error on our part.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- If the request for a refund is made after 7 days from the date of purchase.
- If you have partially used the course or test series.
- If the refund request is based on a change of mind or lack of interest.
- If your account is suspended due to a violation of our Terms & Conditions.
4. Refund Policy Table
| Reason for Refund | Eligibility | Refund Amount |
| Technical Issues (Unresolved) | Within 7 days | 100% Refund |
| Duplicate Payment | Within 15 days | 100% Refund |
| Service Non-Delivery | Within 7 days | 100% Refund |
| Partially Used Course | Not Eligible | Not Eligible |
| Change of Mind/Lack of Interest | Not Eligible | Not Eligible |
| Violation of Terms & Conditions | Not Eligible | Not Eligible |
5. Refund Request Process
To request a refund, follow these steps:
- Contact our support team at [email protected] with:
- Order ID
- Registered email/phone number
- Reason for the refund request
- Our team will review your request and respond within 7 business days.
- If approved, refunds will be processed within 10-14 business days to the original payment method.
6. Mode of Refund
- Refunds will be credited to the original payment method used during the transaction.
- If the original payment method is inactive, you must provide alternative bank account details for processing.
- TheParikshaGuru is not responsible for incorrect banking details provided by the customer.
7. Policy Updates
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on our website.
📧 For any refund-related queries, contact us at [email protected].